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2nd Line IT Support Service Desk Analyst

Posted 5 January by Soft Egg Ended

2nd Line IT Support Service Desk Analyst

Wokingham, Berkshire

2nd Line IT Support Service Desk Analyst - Windows Server, Active Directory, Office 365, Networking, Apple solutions.

What’s in it for you?

Great working environment, part of an exciting team and extended paid holiday over Christmas period.

About your new Company:

As a Managed Service Provider focused purely within the education sector, we are seeking support analysts to join our expanding team. This is an ideal opportunity for enthusiastic, ambitious people who want to grow and develop within an exciting organisation.

A finalist at the BETT Awards 2015 in two categories, we work with hundreds of schools to provide IT support & solutions.

Over the last 10 years we have developed a unique school ICT support and development service that works on four levels: proactive, reactive, strategic and emergency response. We’re dedicated to making sure that IT becomes what it’s really supposed to be in schools - a springboard for learning, not a hurdle.

About the role :

Our new 2nd Line IT Support Service Desk Analyst role is best suited to candidates who have strong communication skills and well organised. The position will be mostly office based, working within our support team handling both reactive and proactive remote and telephone IT support.

Main Duties & Experience :

·Provide support across the estate. Predominantly this will be within a Microsoft Infrastructure.

·Identify root causes of recurring incidents.

·Respond to, take ownership of and resolve tickets.

·Drive continuous improvements and deliver the best solutions.

·Managing your time and workload effectively.

·Communicate with customers, in a clear understandable manner.

About You:

As our new IT Support/Field Support Analyst you will…

·Have working experience of Windows Server Core Services (AD, DNS, DHCP, and File Services).

·Have experience using Windows Desktop operating systems in a network environment.

·Possess an understanding of Office 365, MS Exchange, MS Outlook and Email Processes.

·Be knowledgeable in MS Office.

·Have good oral and written communication skills.

·Successfully complete an enhanced DBS check.

Desirable but not essential:

·Experience of SPAM/Web filtering and broadband connectivity.

·Experience of Apple solutions.

·Experience of IT in an education environment.

Other Requirements:

·Proactive, organised and professional.

·Hungry to progress in IT and learn new skills.

·Excellent communicat

Required skills

  • ICT
  • Service Desk
  • Technical Support
  • 2nd Line

Reference: 34155017

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