Second Line Technical Support Engineer - Addlestone, Surrey

Posted 29 June by Krome Technologies Easy Apply

The Company:

Krome Technologies is a young and dynamic IT consultancy providing end-to-end IT solutions and support across a variety of industry marketplaces. Our core focus is assisting our clients with achieving their business goals with the application of pertinent technology solutions.

We work with our clients as a trusted business partner, advising on how with appropriate technology advancements we can help achieve their current and projected business demands.

The Role:

Due to growth within the business, a role has emerged for a 2nd Line Tecnical Support Engineer to join the technical team.

The right candidate will have an existing track record working within a similar role and knowledge of the Windows Server OS stack, common virtualisation practices including VDI in Citrix XenDesktop, XenApp and Microsoft RDS. A key understanding of networking would also be advantageous.

There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Citrix.

This role is field based, so availability to work in Addlestone but also to travel to London is required.

Essential requirements:

  • At least two years of experience in a similar role

  • Great communication skills (in person and via telephone), excellent written and spoken English is essential

  • Personable, with the ability to build rapport with team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments

  • Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must

  • The successful candidate will be a punctual and thorough worker, with astute attention to detail

  • Close proximity and travelling into the Addlestone office is preferable, so a local postcode would be ideal, but not essential

  • Good grasp of TCP/IP networking.

The role is 8.30am - 6.00pm Monday to Friday.

An "out of hours" shift pattern is also mandatory as part of the role. You will be expected to partake in the shift patter once every four weeks (at a minimum). This requires keeping an "on-call" mobile phone with you should any emergency alerts be raised. Overtime is paid for this inclusion.

Required skills

  • Helpdesk
  • Information Technology
  • Technical Skills
  • Technical Support
  • 2nd Line

Reference: 34148734

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