2nd Line IT Support Analyst

Posted 27 October by Mexa Solutions LTD
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2nd Line Support Analyst, with a proven background of providing 2nd line support in a managed service environment, is required for a Managed Service Provider based in Chichester paying from £24,000 - £28,000. Options for 80% remote working.

Up to 80% remote working / 4 days per week not required in the office

Exposure to 3rd line support

Exposure to project delivery

2nd Line Support Analyst

Based in Chichester

Start ASAP

Working for a Managed Service Provider

£24,000 - £28,000, depending upon background and experience.

Working within the IT Support team of a growing Managed Service Provider, the 2nd Line Support Analyst will be responsible for providing 2nd line BAU support to managed service customers, helping with 3rd line support issues and assisting with the delivery of customer projects. This is a great opportunity for someone wanting to expand their career and exposure within MSP support. The role will involve travel to local customer sites, so a full driving license is required. The technology environment is across Windows Server, Active Directory, Azure, Hyper-V, Windows 10, networking (DNS, DHCP, routing & switching) and Office 365.

Required Skills:

- Good background in providing 2nd line IT support

- Previous experience of working for a managed service provider / IT Service Provider

- Good experience across Windows Server, Active Directory, Office 365

- Good experience with Hyper-V or VMware, and networking across DNS, DHCP

- Excellent communication & stakeholder management experience

This position would suit a 2nd Line Support Analyst / 2nd Line Analyst / Service Desk Analyst / IT Support Technician / IT Support Engineer, who has strong experience in providing 2nd line support in an IT Services / Managed Services environment.

This 2nd Line Support Analyst position is looking to start ASAP, will be based in Chichester with up to 80% remote working opportunities, paying from £24,000 - £28,000, depending upon background and experience

If you are interested in applying for this position then please forward your CV to bob . bath @ mexasolutions . com

To be considered for this role, you must be eligible to live and work in the UK.

Reference: 41256538

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