An exciting opportunity has arisen for a 2nd Line Support Analyst to join a busy company in Leighton buzzard, supplying a large workforce with IT Support and Solutions with any issues that may arise.
- Strong communication and customer service skills
- Ability to provide advanced trouble shooting methods
- Be able to prioritise work appropriately
- Be able to use all knowledge and all available technical resources to resolve any issues
- Provide 2nd Line Support for all internal and external website, hardware and software
- Support the 1st Line Analysts
- Ensure high levels of call management
- Support project work
- Assist the development of IT Support
- A knowledge of Microsoft applications is a bonus
- Knowledge of server applications such as Active Directory, Exchange and SLQ
- Detailed knowledge of back up and anti virus solutions
If you feel you have the required skills and experience for this role, please apply!
- Line Support
- 2nd Line
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