2nd Line IT Analyst

Posted 3 April by Rachel Hill Resourcing Limited Easy Apply

An exciting opportunity has arisen for a 2nd Line Support Analyst to join a busy company in Leighton buzzard, supplying a large workforce with IT Support and Solutions with any issues that may arise.

Rrequired skills:

  • Strong communication and customer service skills
  • Ability to provide advanced trouble shooting methods
  • Be able to prioritise work appropriately
  • Be able to use all knowledge and all available technical resources to resolve any issues

Key Responsibilities:

  • Provide 2nd Line Support for all internal and external website, hardware and software
  • Support the 1st Line Analysts
  • Ensure high levels of call management
  • Support project work
  • Assist the development of IT Support

- A knowledge of Microsoft applications is a bonus

- Knowledge of server applications such as Active Directory, Exchange and SLQ

- Detailed knowledge of back up and anti virus solutions

If you feel you have the required skills and experience for this role, please apply!

Required skills

  • Analyst
  • Line Support
  • Software
  • Website
  • 2nd Line

Reference: 34544007

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