Rate: £150 per day
Location: Sheffield (on-site)
Job Title: 2nd Line Support Engineer

Core Purpose: To provide second-level support to users of IT equipment, including desktops, laptops, tablets, mobile devices, and all associated peripherals and software.

Key Responsibilities:

• Deliver face-to-face technical support to users of IT equipment.
• Adhere to established procedures to respond to requests for assistance, offering information to help users resolve their issues.
• Keep accurate records of all issues, resolutions, and contact details.
• Perform installation and routine maintenance of IT equipment and software.
• Build or rebuild IT equipment as needed.
• Conduct user coaching and "How Do I" training sessions.
• Diagnose and resolve hardware and software faults.
• Analyse reported incidents to identify trends and underlying issues.
• Manage the relocation and changes of IT equipment.
• Identify opportunities for improving how technology supports the business.
• Participate in testing new applications and hardware as required.

Requirements:

• Experience in providing IT support to users at all levels.
• Preferably, experience in providing IT support within a banking environment.
• Strong analytical skills to quickly assess situations, their impact, and options for resolution.
• Ability to work under pressure and deliver within tight timescales.
• Excellent interpersonal skills.
• Strong communication skills, both verbal and written

Proven technical support proficiency in:

• MS Windows (all supported versions)
• MS Office (all supported versions)
• MS Outlook (all supported versions)
• Mobile technologies
• Knowledge of Apple & iOS is preferable
• Citrix
• Market data and banking applications are preferable

Additional Information
The role may involve shift work covering the hours between 7am and 7pm

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