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2nd Line Engineer

Posted 31 January by Oscar Technology Easy Apply Ended

Service Desk and Incident Management

o Receives and handles incidents and requests following agreed procedures, resolving all within their competence.

o Responds to requests for support by obtaining the information needed to enable incident resolution / request fulfilment and promptly allocates unresolved calls as appropriate.

o Maintains records and advises relevant persons of actions taken

o Maintain asset database, ensuring all IT equipment movements captured and disposals are recorded.

o Arrange for delivery of IT equipment as require

Working hours;

Adaptable on working hours (9.30 am - 5.30pm)

Experience of:

  • Citrix
  • VOIP (Mitel)
  • Windows 10/7, Apple, Android
  • Mobile phones, Windows, Android, Apple
  • Mobile devices, Surface, Lenovo tabs, iPad
  • O365
  • Office 201, 2013, 2016
  • Lync, Skype for Business
  • SCCM deployment
  • AV equipment

Oscar Associates Limited is acting as an Employment Business in relation to this vacancy.

Reference: 34363869

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