Service Desk and Incident Management
o Receives and handles incidents and requests following agreed procedures, resolving all within their competence.
o Responds to requests for support by obtaining the information needed to enable incident resolution / request fulfilment and promptly allocates unresolved calls as appropriate.
o Maintains records and advises relevant persons of actions taken
o Maintain asset database, ensuring all IT equipment movements captured and disposals are recorded.
o Arrange for delivery of IT equipment as require
Adaptable on working hours (9.30 am - 5.30pm)
- VOIP (Mitel)
- Windows 10/7, Apple, Android
- Mobile phones, Windows, Android, Apple
- Mobile devices, Surface, Lenovo tabs, iPad
- Office 201, 2013, 2016
- Lync, Skype for Business
- SCCM deployment
- AV equipment
Oscar Associates Limited is acting as an Employment Business in relation to this vacancy.
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