2nd/3rd Line Support Engineer

Posted 5 days ago by Atlas Recruitment Group
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2nd/3rd Line Support Engineer - MSP experience is essential!

Managed Services Provider

Microsoft Partner

Up to £42,000


2nd/3rd Line Support Engineer - Managed Services Provider (MSP) - Microsoft Partner - London. A 2nd/3rd Line Support Engineer is urgently required by a leading Managed Services Provider in London. The client offer fantastic progression opportunities due to the personal development programmes that are in place with the business. The 2nd/3rd Line Support Engineer will be a senior figure on the Service Desk so will be responsible for mentoring Junior Engineer’s and being an escalation point within the team.

The 2nd/3rd Line Support Engineer will be responsible for;

- Handling escalated service requests

- Supporting and mentoring Junior Engineer’s

- Identifying knowledge gaps within the team

- Prioritising and managing multiple open cases at any one time

- Making recommendations to the business on how to improve processes

- Working out of hours on a rotational basis to support clients after business hours

The 2nd/3rd Line Support Engineer will have;

- Experience working for a Managed Services Provider (MSP) - Essential!

- Microsoft Server platforms

- Experience with Exchange/Office365

- Networking experience - Routers, firewalls etc

- Connectwise or Labtech - Desirable

This is a fantastic opportunity for a 2nd/3rd Line Support Engineer to work for a rapidly expanding Managed Services Provider who have a clear structure in place for progression. You will gain Microsoft certifications and work with the latest technologies.

Reference: 39961792

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