Are you ready to level up your IT career? Join a well-established and fast-growing Managed Service Provider (MSP) as a 2nd/3rd Line Support Specialist and become a vital part of a team that delivers exceptional service to our clients in the Midlands.

As a 2nd/3rd Line Support Specialist, you'll be at the forefront of technical support, solving complex challenges and ensuring our clients' IT environments run smoothly. Your responsibilities will include:

• Providing General Windows Support: Troubleshoot and resolve issues across a range of Windows environments, ensuring high levels of client satisfaction.
• Onsite Installations: Engage directly with clients to deliver hands-on installation and setup of hardware, software, and network equipment.
• Remote Support: Tackle support requests from anywhere, leveraging your expertise in cloud and remote technologies.
• MS Azure & Office 365: Utilize your skills in Microsoft Azure and Office 365 to support, configure, and optimize client systems.
• Engaging with Projects: Dive into exciting and varied IT projects, playing a key role in successful execution and delivery.

• Expand Your Knowledge: With plenty of opportunities to learn new technologies and build your expertise, your career will thrive with us.
• Be Part of Something Bigger: Work closely with a team of talented IT professionals who share your passion for technology.
• Make an Impact: Provide crucial support and solutions that help our clients stay connected and productive.
• Competitive Benefits: We believe in rewarding hard work and will offer an attractive compensation package to match your skills.

We’re looking for someone who loves technology and solving problems. Ideally, you have:

• Strong experience in 2nd/3rd line support.
• Proficiency in Windows environments, MS Azure, and Office 365.
• Excellent troubleshooting and problem-solving skills.
• The ability to communicate effectively with clients and team members alike.
• A passion for learning and embracing new technologies.

Ready to take the next step in your career? Apply today and join a workplace that values innovation, collaboration, and growth!