2nd / 3rd Line Application Support Technical Analyst (.Net / SQL) - Global FinTech Software
Negotiable Salary (DOE) + Discretionary Bonus, Health Scheme, Medical Scheme, Life Assurance, Company Childcare Voucher Scheme, Pension.
About the company:
We are a global financial software solutions provider helping organisations better control expenditure on all goods and services.
We are currently hiring a 3rd Line Application Support Technical Analyst within our helpdesk function. The roleholder will manage & solve technical issues ensuring that the highest level of customer service and customer satisfaction is attained within associated SLAs.
+ You should have a high level of technical capability including database interrogation, complex SQL scripting, software fault-finding, interface/integration issue
investigation and finding alternative solutions to technical software problems
+ You should have a good understanding of financial and procurement processes and procedures used within Small, Medium and Large Enterprises
+ You should be able to demonstrate initiative and have excellent lateral-thinking and problem solving skills
+ You should be a team player who integrates easily and communicates positively
+ You should be able to identify where support is required and proactively provide it
+ You should be committed to providing outstanding customer service (internally & externally)
+ You will need to be energetic and self-motivated - thriving in a hands-on environment and require minimum management supervision
+ You need to be flexible and adaptable - excited by new ideas and/or technology and, willing to pick up and work with new initiatives no matter how unfamiliar
+ The role requires people who are ambitious, seek to improve their performance, are interested in training and generally in personal development
+ You should be highly organised - managing workload and delivering effectively and efficiently
Desirable Qualifications, Skills and Experience:
+ Background in helpdesk/customer care essential, specifically within a technology environment - must have experience of a small to medium fast growth business
+ Demonstrable experience in supporting and troubleshooting application software support, .NET websites, MS Windows based Operating Systems and MS SQL Language
+ Previously worked within VB and .Net software support with a high level of skills in:
++ MS SQL (preferably SQL 2008 R2 or higher)
++ MS Operating Systems
+ Some .NET development capabilities
+ Commercial approach, appreciates the importance of customer retention and ROI
+ Will have worked in a customer focused B2B (Business to Business) environment with good understanding of customer requirements/market
+ Must demonstrate a hands-on approach and consistent delivery
You may have worked in the following capacities:
.Net Software Support, SQL Database Support, Web Application Technical Support, SaaS Support Analyst, Technical Support Analyst.
Interested? Just Apply Below...
...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.
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