1st line Technical Support

Posted 21 December 2018 by Polkadotfrog Ltd
Easy Apply

1st Line Technical Support

Little Chesterford, Saffron Walden, Essex (£22,000 - £25,000 per annum)

We are currently working with a cloud based solutions provider working in a specialist area platform that supports a number of end devices. We are recruiting for a 1st line Support Engineer to join a dynamic in house Support Team, this position will see the successful candidate dealing with front line enquiries via email, telephone, live chat and our ticketing system.

The successful candidate will be joining a shift based team with a rotation pattern of every 2-3 weeks with the potential to work the late / night shift from home (3pm-midnight). You will need to have good communication skills and be able to work under pressure with prior experience supporting technical issues and troubleshooting. The successful candidate will report directly to the Customer Support Manager and interact with other key team members on a daily basis where you will act as a 1st Line IT Support person for all incoming support enquiries. You will be working with customers on a Live Chat service to ensure they are given the best level of service possible and handle both telephone and email enquiries ensuring they are communicated with other teams if required.

Essential Skills:

• A strong knowledge of PC hardware, the Windows platform and application support.
• Excellent communication skills - written and verbal.
• Ability to act as a forward thinking team resource and take ownership of issues.
• Ability to formulate and express your own ideas that will improve the level of customer experience we provide.

Beneficial Skills:

• Experience of both Software Testing and Documentation.
• Experience of using ticketing platforms such as Zendesk.
• Experience of using Remote Access Software.
• Ability to communicate in multiple languages.

Reference: 36891743

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job