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1st Line Technical Support

Posted 4 April by Krome Technologies Easy Apply Ended

The Company:

Krome Technologies is a young and dynamic IT consultancy providing end-to-end IT solutions and support across a variety of industry marketplaces. Our core focus is assisting our clients with achieving their business goals with the application of pertinent technology solutions.

We work with our clients as a trusted business partner, advising on how with appropriate technology advancements we can help achieve their current and projected business demands.

The Role:

Due to growth within the business, a role has emerged for a 1st Line Technical Support Engineer to join the technical team. The candidate will enter the team to deal with hands-on problem fixing and troubleshooting from a variety of hardware and software matters.

The candidate will be expected to have a very quick learning curve as he/she will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.

The role will be office based working remotely to diagnose and solve technical problems.

The candidate will be given training by virtue of team work and some Microsoft qualifications, but it is expected that the successful candidate will be able to work independently and solve a variety of technical challenges individually.

Essential requirements:

  • Recent graduate in an IT subject or up to 1 year of professional experience in a similar role

  • Great communication skills (in person and via telephone), excellent written and spoken English is essential

  • Personable, with the ability to build rapport with team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments

  • The successful candidate will be a punctual and thorough worker, with astute attention to detail

  • Close proximity and travelling into the Addlestone office is preferable, so a local postcode would be ideal, but not essential.

All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of the companies common employment practice.

  • The role is 8.30am - 6.00pm Monday to Friday.

Required skills

  • Helpdesk
  • Technical Support
  • Windows
  • 1st Line
  • Remote Desktop

Reference: 30166706

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