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1st Line Technical Support Engineer

Posted 23 February by Forman IT Easy Apply Ended

1st Line Technical Support Engineer - Reigate £16-22k

Our client is a rapidly expanding managed service provider based in Redhill, Surrey. Due to a period of significant growth within the business the opportunity has arisen for a 1st Line Technical Support Analyst to join the team.

They are looking for someone who can manage all incidents and customer requests via Email, Telephone & deskside support.

Primary Job Function

  • To manage all incidents and customer requests from receipt to resolution and closure
  • To complete daily server monitoring checks in line with company procedure
  • To ensure service level agreement standards are met
  • Keep accurate records of all site information using IT Service Management tools
  • Promote best practices and adhere to change control process
  • Submit KPI reports and attend Weekly Performance meetings

Job Standards

  • To respond to 100% of support requests within standard SLA
  • To identify 1 sales opportunity per week
  • Complete all admin paperwork and documentation within 24 hours of completion
  • Record 39 hours of work per week (minimum of 35 hours attributable to customers)
  • Attend to and respond to onsite / remote commitments within 30mins of agreed time
  • Provide accurate documentation of planning and organisation for the working week on a weekly basis


This is an excellent opportunity for an ambitious individual who is wishing to kick start their career in IT working with a company who will nurture and develop your skills and technical knowledge.

  • A personal progression plan tailored to each individual
  • Training provided in line with your own career goals
  • Increase to salary after succesful completion of exams
  • Excellent pension scheme
  • And much more!

Apprenticeships are also offered for candidates wishing to kick start their career in IT

Please email Rachael for immediate consideration!

Required skills

  • Active Directory
  • Helpdesk
  • Service Desk
  • Service Management
  • Windows

Reference: 34547399

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