1st Line Technical Support Engineer

We are looking for a customer service focused candidate to provide 1st Line Technical Helpdesk support to business customers, working for a great company in Worthing.

As a 1st Line Software Support Engineer you’ll be supporting clients and troubleshooting Software issues over the phone.

Duties include:

  • Providing first line software support to business customers
  • Handling Technical enquiries for Software issues
  • Diagnosing faults and troubleshooting
  • Escalating issues to 2nd line as needed

The successful candidate will need:

  • Excellent Customer Service skills and ideally previous experience in a Customer focused role
  • A strong interest in IT and Software
  • Ideally previous Technical Support experience or a relevant IT qualification or equivalent

This is a full time permanent role working Monday to Friday on a rota between the hours of 8am and 6.30pm. The position offers a starting salary of £19,000.

First Recruitment Services Ltd is acting as an employment agency.

Required skills

  • Customer Service
  • Helpdesk
  • Software
  • Technical Support
  • 1st Line

Application questions

Do you have customer service experience?
Do you have IT or Software support experience or a relevant qualification?

Reference: 34095407

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