1st Line Technical Support Analyst

Posted 4 January by Jonothan Bosworth
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1st Line Technical Support Analyst | Southampton | circa £20,000 | Multiple Positions

Jonothan Bosworth Recruitment Specialists are currently looking for 1st Line Technical Support analysts to join a fantastic company based in Southampton. This is a great opportunity to join a well established software company who provide some of the world's leading retailers with financial solutions.

As the company looks for further growth into 2019 multiple positions are on offer and successful candidates will receive in-depth training and career development from the word go.

THE BASICS:

As Technical Support Analyst you will act as first point of contact for all calls making sure issues are logged both by email and telephone, diagnosing issues, resolving where possible and escalating to the relevant teams when required.

Technical Support Analysts will provide software support using Remote Control/Access systems as well as assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team, ensuring that procedures are followed and installations double checked at all times.

You will be expected to represent the company in a professional manner when discussing issues with the customers and in some cases third party companies ensuring you leave them confident in your ability to provide the support required.

KEY SKILLS:

Solid understanding of Windows operating systems ranging from 2000 up to Windows 7/10 coupled with knowledge of Microsoft Office and experience of Network Infrastructure.

also looking for individuals with experience of either Borland or SQL and knowledge of both will be highly beneficial.

Our client is looking for technical support analysts with excellent customer service skills coupled with solid timekeeping, adaptable to take on new practices and technology and comfortable working in a fast paced environment.

DESIRABLE:

The ideal candidate may have knowledge of software development practices / scripting in either Visual Basic or C#.

Anyone with knowledge of Card Payment Processes or Petrol Forecourt Systems are likely to receive an immediate interview request.

SHIFT PATTERN:

The ideal candidates will work a "4 days on 4 days off" shift pattern and comfortable with 2 night shifts a month to assist the 24 hr team.

CONCLUSION:

If you have all of the above and would like to learn more, please send a copy of your CV to Oscar at Jonothan Bosworth for more information.

Required skills

  • C#
  • Network Infrastructure
  • Windows
  • Software Support

Reference: 36948153

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