1st Line Technical Support Advisor / IT Support Technician

Posted 17 September by Timico

Job Title: 1st Line Technical Support Advisor

Location: Newark

Salary: £18,000 - £20,000 depending on experience

Job type: Full time, Permanent

The Role

The Company are looking for a self-motivated customer service focused professional to join the Technical Support Team

Working in a busy Network Operation Centre, you will deliver service aligned to the following:

  • Customer service excellence
  • Engagement with colleagues, partners and customers to resolve technical issues.
  • ITIL process understanding and experience

The successful candidate will be experienced in the following:

  • IP Telephony (VoIP)
  • Internet Services
  • Fixed Lines
  • Windows Server Operating Support
  • Mobile Data

You will work closely with partners and customers to resolve technical queries, owning and managing these promptly and efficiently through to resolution.

The successful candidate must have experience of working in a customer facing technical support role, have excellent interpersonal skills and a passion for delivering exceptional customer service.

Duties & Responsibilities

  • Deal quickly and efficiently with customer incidents and enquiries by phone and email
  • Take ownership of and manage customer incidents through to resolution using ITIL methodology
  • Keep customers and Business Partners fully up to date with the progression of their incident
  • Engage with other areas of the business to ensure the customer's requirement is delivered
  • Organise and prioritise own workload
  • Be confident in advising customers on new products available and how they would benefit them

The Candidate:


  • Microsoft qualification
  • Demonstrable service desk experience
  • Customer service driven
  • High level of attention to detail
  • Methodical in resolving issues
  • Self-motivated
  • Strong interpersonal skills
  • Excellent communication skills both verbal and written


  • MCSE
  • CCNA

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, 1st Line Support, IT Customer Support Advisor may also be considered for this role

Required skills

  • IT Support Engineer
  • IT Support Technician
  • IT Technician
  • Support Technician
  • 1st Line Support Engineer
  • 1st Line Technical Support Analyst
  • IT Service Desk Technician
  • IT Service Engineer
  • 1st Line Helpdesk Engineer

Reference: 38932833

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