1st line support

We are looking for a 1st line support person

Based near Wembley and is 100% office based

please email me if your interested

Responsibilities / Essential Skills

• Support with fulfilment of Service Requests, Incidents, Monitoring and completion of daily tasks

within Service Level Agreements

• Manage incident and service desk tickets through to resolution including knowing when to

escalate to 2nd/3rd Line

• Management of Service Desk processes such as Joiners, Movers, Leavers, etc

• Ensure that the Service Desk delivers excellent Customer Service

• Identify and implement improvements to IT services, tools and processes administered and

supported by Service Desk

• Improve end user experience of technology within the group and drive initiatives to improve SLA

performance of Service Desk deliverables

• Support the Service Desk team by providing guidance on analysis, troubleshooting and problem

solving to help expedite resolution when escalating issues

• Encourage and facilitate training of users on platforms, technology and IT strategy for delivering

excellent communication and understanding to staff members

• Maintain stock levels and asset inventory of equipment to ensure enough capacity to deal with

typical end user problems in a timely fashion.

• Provide the team with feedback information regarding changes, maintenance, known problems

and new services, to help coordinate team resources

Please email me only if your interested and can get there on a daily basis and I will call you back thank you for your time