1st Line Support

Posted 17 February by Premier IT
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Job Title: 1st Line Support

Start Date:ASAP

Day Rate:£100-120

Length: 6 months’

My client, one of the UK's best respected Healthcare organisations in London are looking for a passionate 1st Line Support Engineer to join their team.

The Role:

  • Provisioning of end-user services, including help desk and technical support services
  • Customer focused and communicates effectively and expertly with all levels of employees
  • Ensure that all requests from users are logged, updated and closed in line with operational level agreements
  • Perform all information systems operations activities, including checking error logs, verifying integrity of systems, performing disaster recovery drills and maintaining operations logs
  • Install, configure and deploy computer system hardware and software including but not limited to operating system and application software
  • Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripheral devices
  • Administer and maintain end user accounts, permissions, and access right
  • Assist with the Identification and resolution of potential security breaches and vulnerability issues in a timely and accurate fashion
  • Maintain hardware/software inventory
  • Provide on-call technical support for low-side and high-side environments.
Key Skills:

  • Previous experience of working within a Support role
  • Previous Citrix experience
  • A confident communicator
  • Ability to work under pressure
  • Excellent customer service skills
  • Knowledge of PC hardware and Software
  • MS Windows (for server OS and PC OS) skills to troubleshoot hardware/software problems in Windows OS
  • Solid experience in customer technical support

Reference: 42043234

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