1st Line Support

Posted 7 February by Kairos Recruitment Group
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1st Line Help-Desk Support

£24,000-£28,000 DOE + Company Benefits + Training


Are you passionate about IT and customer support? Yes? Well, then my client wants to speak with you! My client is looking for a 1st Line Help-desk support engineer to join their growing team based in Hackney. You will have a minimum of 1 years' experience working in a similar capacity, experience within the Document Management or Managed Print industry would be beneficial.

Duties as a 1st Line Help-Desk Support Engineer;

  • Provide support and maintenance to Document Solutions and Managed Print Solutions.
  • Assist clients with software implementation lifecycle.
  • Provide training to clients on any software or hardware issues.
  • Responding to client alerts within agreed SLA's in a helpful professional manner ensuring customer satisfaction.
  • Dealing directly with manufacturers regarding warranty issues and replacements.
  • Working alongside the sales team ensuring they are maximising revenue using your insight.
  • Collaborating with engineers in the field providing telephone support.
  • Staying on top of software update dates informing engineers so they can perform updates as soon as possible.
  • Keeping client information up to date and accurate.

What you need for this 1st Line Help-Desk Support role;

  • Previous experience installing software in a client environment.
  • Great people skills with a confident and precise telephone manner with the ability to explain technical issues/queries in layman terms to clients.
  • Pragmatic approach to problem solving.
  • Ability to build rapport with clients and a focus towards their needs.
  • My client wants an individual with a 'can do' attitude that aspires to learn new things and make a difference.
  • Experience working in a team and alongside colleagues from other departments.
  • Able to multi-task managing and prioritising work towards agreed SLA's.
  • Experience of 1st Line Help-desk support role; at least 1 years' experience.
  • Preferable skills would be an understanding of Equitrac, PaperCut, UniFlow or any experience of Document Management/Managed Print software; training on this will be provided.

Package for 1st Line Help-Desk Support opportunity;

  • £24,000-£28,000 DOE.
  • Regular training and development will be provided.
  • Company benefits.
  • Working for a multi award-winning business in a fun yet fast-paced environment.

If you are interested in this opportunity and would like to discuss the role in further detail, please contact Connor @ Kairos Recruitment Group on !

Required skills

  • Customer Support
  • Reading
  • Technical Support
  • 1st Line
  • 1st Line Support
  • 1st Line Helpdesk Support
  • 1st Line Technical Support
  • MPS
  • 1st Line Helpdesk
  • Managed Print
  • 1st Line Service Desk Analyst
  • 1st Line Service Desk
  • 1st Line Customer Support

Reference: 39909066

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