1st Line Support

Posted 1 week ago by Understanding Recruitment
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1st Line Support Analyst

We have a new and exciting opportunity for a 1st Line Support Analyst to join our dynamic and friendly team, based in Stevenage. As the successful 1st Line Support Analyst you will be responsible for acting as first point of contact for a vast range of incidents and service requests.

The 1st Line Support Analyst will be responsible for the administration and maintenance of IT accounts and will act as escalation point to resolver groups as and when appropriate. You will be supporting the companies' software that is distributed to the wider clients. As the 1st Line Support Analyst, you should be able to work well under your own initiative and have a proactive attitude to work.

As the successful 1st Line Support Analyst you will be key in answering phone calls in a professional and polite manner whilst building relationships with our team members.

Key skills needed for the 1st Line Helpdesk Support Analyst:

  • Proven background within 1st line support
  • Microsoft experience / knowledge
  • Technical build and problem-solving skills
  • A passion for technology, with a keenness to learn new skills and progress your career
  • Excellent communicational skills

This is a great opportunity for an intelligent and ambitious 1st line Support Analyst to join a hugely successful company.

1st Line Support Analyst

Salary: £18,000 - £20,000 + benefits
Location: Stevenage

Start Date: ASAP

Please apply immediately for consideration!
Understanding Recruitment is acting as an agency on behalf of this vacancy.

Required skills

  • 1st line
  • support
  • software
  • microsoft

Reference: 39085859

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