1st Line Support

Posted 11 November by Kelly Services


Fujitsu
First Line Support Agent
Location: Fujitsu - Bracknell - RG12
Day shifts - start on £9.00 raising to £10.19 once the SC application has been submitted
Hours: 40 hours a week on a rolling rota between the hours of 07:00 to 19:00

we're looking for a born problem solver with technical know-how, excellent customer service skills and an analytical approach to join a dynamic group of front line telephone agents in Bracknell, supporting system users in the Ministry of Defense.
This is an ideal opportunity to progress your IT career within Fujitsu - as an IT organisation boasting global partnerships with the world's leading IT providers, including Microsoft, Cisco, Citrix and VM Ware.
So if you want to really kick-start your IT career, apply here to begin the journey.

Job Description:
Fujitsu's Service Desk supports around 250,000 Ministry of Defense users globally 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for reliable and enthusiastic customer service agents to join our expanding IT team.
Normal working hours will be distributed on a shift basis between 07:00 and 19:00 on weekdays, weekends and bank holidays. But as a guide, individuals will usually only need to work one weekend in 8.

Key Accountability:

· Obtaining accurate user/fault information and logging all details on the call management system

· Providing first-line technical support & troubleshooting

· Achieving 60% first-time fix rate or routing of call to final resolution

· To meet personal productivity and quality targets as agreed with the Team Manager and in line with contractual SLA's

· To provide levels of customer service in line with contractual SLA's and internal call quality targets.

- Full training will be provided in a classroom based and budding system.

Skills - Required:
· Excellent customer service skills

· Basic knowledge of IT
· An analytical approach to problem solving

· A commitment to the customer and to continuous learning and personal development

· Good interpersonal skills

· High personal standards

· Tolerance of stressful situations

· An ability to work well within a team.
Full training will be provided by Fujitsu.

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Required skills

  • Call Centre
  • Microsoft Office
  • Problem Solving
  • Patience

Application questions

Do you have a British passport or full British birth certificate?
do you have 5 years of traceable referencing?
Do you have a criminal record or CCJ's?

Reference: 39025824

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job