1st Line Support

Posted 2 January by Huntress
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1st Line Support

£18,000 - £20,000


A great career opportunity has arisen for a 1st Line Support to join an established, rewarding support team in Colchester.

This role will offer a different challenge each day working with a supportive, knowledgeable team. Your previous experience working as IT support, whether is 6 months or more will have given you the core skills to work on a busy support desk using a ticketed system.

With the business growing year on year, first line support is an integral part of the company's smooth running and success. Your day would look something like:

  • Being first port of call for all technical support calls
  • Proactively logging via ticketing systems and taking appropriate action/ escalation
  • Remote/ desktop support to all staff
  • Working to given SLA's

There is great opportunity to grow and progress within the support team. You will be recognized for your hard work and innovative thinking. This is a fantastic opportunity for someone looking to take the next step in their support career. To find out more, please contact Jessica at Huntress today on or

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Required skills

  • Active Directory
  • Customer Service
  • SysAid
  • Support
  • 1st line support
  • SLAs
  • Ticketing system

Reference: 36925298

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