1st Line Support

Posted 7 March by CloudScope
Ending soon

1st Line Support - Remote, Helpdesk, Windows

£17-22k DOE + Benefits - Great Yarmouth, Norfolk

CloudScope are looking for a 1st line support Engineer, IT Helpdesk to work working with Great Yarmouth’s leading IT Managed Service Provider. A company to watch out for being recently recognised as a future 50 company in Norfolk & Suffolk, who’s core belief is that IT support services should be driven by customer’s needs, flexible and delivered quickly.

This organisation is making headlines, after a successful merger they are now expanding further into their newly renovated offices in Great Yarmouth, we are looking to a 1st line support engineer with some experience in IT support and ideally client facing background or outstanding communication skills.

The Role

  • Working with a portfolio of over 200 and counting local companies
  • Answering inbound IT support related calls
  • Assisting where possible and escalating calls to the relevant teams

The Candidate

  • Helpdesk / Telephone Experience
  • IT Skills and enthusiasm to learn IT

In return for your hard work you will have the opportunity to join this business on the crest of major expansion, to learn and enhance your IT skills, play a key part in the business’s future as well as progress and further develop your IT skills. As there has been a recent merger, full benefits package is under construction.

Application questions

Do you have experience working with IT?
Do you have telephone support experience ?

Reference: 36623053

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