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1st Line Support

Posted 31 January by Exact Sourcing Ended
Are you looking for a new opportunity within Cambridgeshire to work within a successful IT Managed Services provider responsible for the IT services in over a £billion of UK business? A fantastic opportunity has arisen on the back of 70% growth this year for technical support engineers to join the service delivery team.

If you are an IT support engineer with either 1st or 2nd line experience and want to join an exciting IT company, looking to progress your career with real world experience and technical training then this role could be for you. For this role you must have a passion for delivery outstanding customer service backed by your knowledge of technology and IT problem solving ability.

The Role:

You will work as part of a strong technical support team, responsible for the support and day to day management of the customer solutions. You must have a strong Microsoft background in an MSP environment and will also need to be approachable and people focused as well as having a strong technical background.


- The ability to communicate clearly and concisely with customers over the telephone.
- Flexible approach to work.
- Driving licence and access to a vehicle.

The following technical competencies are desirable but not essential:

- Active Directory (Configuration, troubleshooting, Group Policy)
- Microsoft Exchange (2010, 2013, 2016)
- Basic understanding of networking (DNS, DHCP, switching, routing, VPN)
- Backup software (Backup Exec, Veeam)
- Citrix Technologies (XenApp, XenDesktop, NetScaler, StoreFront)
- VMware Technologies
- Office 365 Technologies

If you think the 1st Line Engineer role sounds like the perfect opportunity for you, then we’d love to hear from you!  To apply for the 1st Line Engineer role, please email with your CV or call .

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected we will be in contact and if not we will be keeping your details on file for any future vacancies.

Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.

Reference: 34360685

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