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1st Line Support

Posted 4 January by threepeople Ended

Dynamic 1st Line Support Technician to join friendly team at world leading industrial company in Bristol

Initially a 6 month Fixed Term Contract (potential to go permanent) £18k to £20k p.a. + benefits

The Role

Due to continued growth and success of the business, we are on the lookout for an enthusiastic 1st Line IT Support Engineer to join our Infrastructure team on a fixed-term basis. In this role, you will provide first line support across all site infrastructure and associated systems to ensure continuity of production within this industrial facility. Your primary responsibilities will include:

  • answering and logging IT issues
  • resolution of first line issues for end users within office and production site
  • escalating issues to outsourced IT support and tracking progress with system fixes
  • liaising with third party suppliers to assist with system fixes and improvements
  • writing user guides, IT documentation and supporting end users with training
  • researching and recommending IT solutions for new business requirements

This role provides the opportunity to work on an industrial site covering a broad range of tasks and working face to face with a wide variety of teams and end users. Not only is the position varied and challenging, but you'll also be joining a fun and friendly team.

The Person

Ideally with some experience within an industrial, office or business environment, you will have some previous exposure to first line support activities including Microsoft Windows 7, 8 and 10, desktop environments, server infrastructure and active directory. With great communication and interpersonal skills, you will enjoy using your own initiative to resolve issues, thriving in providing excellent service to your end users. With an enthusiastic 'can-do' approach and a willingness to learn and develop new ideas, you will also ideally have a relevant qualification and some experience of mobile technology, iOS solutions and ideally network security principals, however these aren't essential requirements.


The opportunity to be part of a dynamic fast-paced company with an expanding footprint and competitive benefits package. Consistently listed in the Sunday Times Fast Track index of fastest-growing UK Companies, you will be joining a team that has won numerous awards for pioneering development of technology. Key to success is the engagement and development of a talented group of people dedicated to continued growth and setting new standards of excellence and achievement.

Now really is a great time to join! This role will be challenging and busy yet rewarding. On offer in return is a fantastic work, life and fun balance, a great work environment plus the chance to make a real contribution to the future success of the business.

If you feel that you meet the above criteria and wish to be considered for the role of 1st Line Support Technician, please forward your CV quoting reference 272599RB.


Applications are invited with experience in: IT support engineer hardware infrastructure server mobile technology iOS industrial industry network security Microsoft computer manufacturing Portbury Pill Portishead Shirehampton Avonmouth Clevedon Bristol

ThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Your CV will not be retained by ThreePeople for future use.

Required skills

  • IT support engineer hardware infrastructure server mobile technology iOS industrial industry network security Microsoft computer manufacturing Portbur

Reference: 34138571

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