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1st Line Support

Posted 11 January by Heat Recruitment Easy Apply Featured Ended

Due to recent expansion, including new office out client is looking to add to their Helpdesk team located in Bristol. Working in the Managed Services IT Support Team you will be the first port of call for all incoming customer issues and escalate to senior members of the team.

If you have gained strong Helpdesk skills within a busy environment and have an interest in the Managed Service industry, please apply below.

Key Responsibilities:

  • Planning and scheduling of the Managed Services IT Support Team
  • Management of 1st line customer help desk requests
  • Distribute 2nd line support to IT Support Team
  • Ensure SLA’s and processes are followed
  • Report and measure resource KPI’s
  • Update support activity
  • Maintain high levels of customer satisfaction


  • Knowledge of IT Support operation (not essential)
  • Broad knowledge of IT systems/infrastructure
  • Strong communication skills
  • Ability to work under pressure and to deadlines
  • Working as part of a team
  • Customer service focus

If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career

Helpdesk IT Support 1st Line Service Desk

Required skills

  • Helpdesk
  • Managed Services
  • Service Desk
  • 1st Line

Reference: 33961095

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