1st Line Support Technician - URGENT

Posted 31 October by EW Recruitment Limited
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Job title: 1st Line Support Technician

Salary: up to £28k + Bonuses

Location: Wymondham

My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.


  • Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022)
  • Installing PCs / upgrading software
  • Administration of IP phone systems
  • Supporting customer applications
  • Setting up email accounts and website hosting
  • Support for Mac's remotely and on-site
  • Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues
  • Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations
  • IT Solutions & Project Work


  • Previous experience working for an MSP or Software house would be desirable
  • Team player
  • Keen to learn
  • Confident communicating over the phone

Reference: 51531149

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