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1st Line Support Technician - 3 Month Interim Assignment

1st Line Support Technician - 3 Month Interim Assignment

Posted 26 November 2024 by Pure Resourcing Solutions
Easy Apply Ended
£13.00 - £14.00 per hour
Cambridge , Cambridgeshire
Temporary, full-time
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Posted by Pure Resourcing Solutions
I’m seeking a 1st Line Support Technician on behalf of a cutting-edge biotech company in Cambridge. This is a fantastic 3-month interim opportunity with the potential to go permanent.

Please not this role is full-time on site in Cambridge.

Key Responsibilities:
  • Provide 1st line IT support for circa 130 users.
  • Log and manage IT support tickets, ensuring timely responses and solutions.
  • Set up and configure new user devices, including laptops, desktops, and mobile devices.
  • Assist with basic network troubleshooting, password resets, and access requests.
  • Escalate more complex issues to Senior IT Engineer / IT Manager
  • Support staff with common applications such as Office 365 and various applications.
  • Provide excellent customer service, ensuring that technical support is delivered efficiently and professionally.

Experience Required:
  • Previous experience in a 1st line IT support role.
  • Basic understanding of IT infrastructure, including networking and hardware setup.
  • Experience supporting Microsoft Windows, Office 365, and basic troubleshooting of software and hardware.
  • Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
  • Proactive, with excellent problem-solving abilities and attention to detail.

Next Steps: Apply Now!

Reference: 54085439

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