1st Line Support Specialist

Posted 23 January by Catchfish.net
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1st Line Support Specialist

My client, a software company in Thatcham, will be expanding their team by recruiting a 1st Line Support Specialist. This company work in an Agile scrum environment.

Full training in the products and technology stacks will be given, although you will have some technical knowledge perhaps from personal projects in your own time, or from a University Degree.

This position may suit someone who has come from a support related background, and has experience of supporting customers and clients within software and web based environments. This is a highly customer-orientated role; therefore you will need to have excellent communication skills.

The 1st Line Support Specialist will be reporting into the Support and Implementation Manager, taking calls from customers and clients, issuing tickets with queries, fixing small bugs, and escalating bigger issues onto the development team. You will be explaining how systems work; this could include screen-shares with customers and clients.

The successful 1st Line Support Specialist will have the following skills/knowledge:

  • Knowledge of development tools such as HTML, CSS, JavaScript, ASP.NET would be beneficial
  • Knowledge of MS SQL Server including SQL Scripting
  • Excellent communication skills due to communicating with end clients and customers
  • Excellent problem solving skills
  • Previous experience in maintaining servers/networks would be beneficial

Salary for this position is negotiable based on your skills and experience.

If you would like to have a confidential conversation regarding this role then please contact Joely Leslie at CatchFish Recruitment.

Reference: 39804881

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