1st Line Support Officer
Starting Point Recruitment are looking for a 1st Line Support Officer position for a 12 month contract. This is a partially remote contract with the work being split between remote / Walsall. Ideally you'll have experience in the following:
- Working within a fast paced technical ICT Service Desk
- experience of O365
- experience of using AD
- knowledge of SCCM
- experience of configuring android mobile phones
- excellent customer service skills
You will be responsible for:
- Providing first line support, advice and guidance to users of ICT throughout the council
- Overseeing and monitoring handover of incidents to second line support.
- Ensuring service performance is within established parameters.
- Mentoring new starters within the Team
- Technical Support
- 1st Line
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