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1st Line Support Officer

1st Line Support Officer

Posted 3 November 2021 by Starting Point Recruitment
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Starting Point Recruitment are looking for a 1st Line Support Officer position for a 12 month contract. This is a partially remote contract with the work being split between remote / Walsall. Ideally you'll have experience in the following:

  • Working within a fast paced technical ICT Service Desk
  • experience of O365
  • experience of using AD
  • knowledge of SCCM
  • experience of configuring android mobile phones
  • excellent customer service skills

You will be responsible for:

  • Providing first line support, advice and guidance to users of ICT throughout the council
  • Overseeing and monitoring handover of incidents to second line support.
  • Ensuring service performance is within established parameters.
  • Mentoring new starters within the Team

Required skills

  • Technical Support
  • 1st Line

Reference: 43530149

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