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1st Line Support - Immediate Start

Posted 9 January by Search Consultancy Easy Apply Ended

1st Line Support - Immediate Interviews
16th January Start !
Gateshead, NE11
£15,600 + Bonus Scheme
Full Time, Perm

Are you looking for work with an immediate start?

Are you tech savvy with the passion to move into a technical support role?

Do you have a passion for delivering an excellent level of customer service, ensuring your customers receive a positive experience at all times?

If you can answer yes to the above, we want to hear from you !

This is an exciting, full time position to start on 16th January!

You will benefit from 3 weeks training and a flexible rotational shift pattern, 5 days over 7, between 7.55am - 8pm. Full flexibility is required

The Role

Working on behalf of high profile team, representing one of the biggest and most attractive brands in the world, known for their design and first - class quality.
* You will be responsible for handling incoming 1st line of support calls
* Basic troubleshooting
* Explaining features and setting up handsets and tablets for new users
Your calls could be a straight forward simple query, or slightly more complex, requiring a step by step walk through approach with your customer, therefore patience, knowledge and innovation is essential.
To provide such support, we are seeking technically minded, PC literate, articulate individuals with proven customer service experience.

Candidates need to be available to attend an assessment on site in January!

This is a fantastic opportunity to work on behalf of an established company whose philosophy is transforming passion into excellence! If interested, please click to apply

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Required skills

  • Call Centre
  • Technical Support
  • IT
  • Technician
  • Customer care
  • Customer service
  • 1st Line Support

Reference: 34182289

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