1st Line Support - Glasgow

Posted 6 March by Be-IT Resourcing

1st Line Support Analyst

Day Rate - £100 a day
Location - Glasgow (near city centre)
Duration - 3 months

My client is looking for a 1st Line Support Analyst on an initial 3-month contract

You will be working in a busy team of which you will be acting as the first point of contact for all issues that arise, via phone and email.

You will

* Provide IT support,
* Investigate, troubleshoot and solve a range of IT issues
* Maintain hardware and software systems throughout your region
* Support the day-to-day running of the Administration department
* Investigate, troubleshoot and solve a range of IT issues

With experience of Office 365, Office 2013/2016, IOS and Windows XP 7, You must also have

* A positive, customer-facing proactive manner
* Excellent communication and organisational skills
* Self-initiative and the drive to provide great service
* An in-depth understanding of IT systems (servers, networks and printing devices)
* Experience of administering and maintaining databases
* A committed, can-do attitude
* Previous experience of providing first-line support

Reference: 34620926

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