1st Line Support Engineer

Job title: 1st Line Support Engineer

Salary: up to £29k

Location: Wymondham

My client is a driven and successful company, and they are looking for a 1st line support Engineer to join their team. Please note their levels between 1st, 2nd and 3rd are fairly large and with that you will be taught a lot, but look for people who are keen to work through the levels and develop with the company. They are a great company who are willing to invest time in their staff to be successful, they also have a big focus surrounding health and well-being.

Responsibilities:

• Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022)
• Installing PCs / upgrading software
• Administration of IP phone systems
• Supporting customer applications
• Setting up email accounts and website hosting
• Support for Mac's remotely and on-site
• Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues
• Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations
• IT Solutions & Project Work

Attributes:

• Team player
• Keen to learn
• Confident communicating over the phone