1st line Support Engineer (German Speaking)

Posted 13 November by Xact Placements Limited
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Are you looking for a new exciting opportunity working as a 1st line Support Engineer to be based in Woodstock?

The role involves managing workstations, servers (hosted and on premise), cloud services, networks, firewalls, communications systems and other IT-related equipment. You will need to provide technical assistance to the company initiatives and awareness of developing trends and new products available on the market.

The Key Elements of the Job

  • Business Level German Language
  • 1st Line ICT customer support - travel to customer sites
  • Management of Service Desk requests
  • PC, Laptop & Printer - installation, upgrades, support & maintenance
  • Network support - fault finding, configuration, cabling & some small installations
  • Upgrades to phone and communications equipment.
  • Investigation of internet problems and failures & installation of equipment
  • Liaison with the IT Support Team and External Suppliers
  • Explain product use and operation to End Users
  • Creation and Updating of Site Documentation and Support Requests.

Skills and Experience

  • Business Level German Language
  • B-Tech Level 3, Completed an ICT apprenticeship or be a Degree level student
  • 2 Years relevant ICT experience
  • Windows Server, Microsoft Active Directory, Office 365 Implementation
  • Exchange (all versions)- Performing routine exchange tasks
  • Firewall and routing configurations, DNS requirements.
  • VOIP infrastructure, VMware
  • 2 years’ experience in a commercial IT support role, providing IT support to varied organisations
  • Demonstrable experience in direct IT support for a range of organisations or applications
  • Ability to undertake fault diagnosis of a range of IT equipment and familiarity with various diagnostic tools
  • Experience managing printers and other business peripherals

Reference: 41040974

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