1st Line Support Apprentice - EC2M - Moorgate

Posted 9 April by Tech City Stars Featured

Do you have:

ENERGY?

ENTHUSIASM?

WILLINGNESS TO LEARN?

ABILITY TO TAKE FEEDBACK?

PROPENSITY TO TAKE ACTION?

We call this #EEWAP, and if you are full of #EEWAP then an apprenticeship with Tech City Stars could be PERFECT for you!

WHAT DOES THIS JOB INVOLVE?

Your primary role will be to provide a consistent, high-quality 1st Line IT support service across the diverse group of recruitment businesses in our group.

You must be able to communicate across all levels of the business, be able to work well under pressure and have excellent attention to detail.

You will have recently completed secondary or higher education and have a passion for IT. You will be seeking your first role within the IT sector and have a desire to learn and progress within a busy and fast-paced corporate environment.

WHAT WILL I BE DOING?

  • Answering IT service desk phone calls and email
  • Logging queries and faults via the IT service desk ticketing system
  • General desktop and application support
  • Active Directory user administration, processing new starters and leavers
  • Moves and changes including desk moves, cabling and patching
  • Branch office visits; desk moves, cabling and patching
  • Raising purchase orders and other general office administration tasks

WHAT DO I NEED TO BE GOOD AT?

Our client would be particularly interested in candidates with;

  • Keen and willing to learn
  • Team player
  • Excellent attention to detail, ability to follow instructions
  • Computer literate, including excel skills

ENTRY REQUIREMENTS

All you need is EEWAP - Energy, Enthusiasm, Willingness to Learn, Ability to Take Feedback and Propensity to Take Action.

You’ll also need to pass a face to face screening interview with our Employer Partnerships team (don’t worry, we’re a friendly bunch) and sit initial assessments in Maths and English.

WANT TO KNOW MORE?

There’s tons of information on Tech City Stars, our qualifications and our process for helping young people to kickstart their careers on our website - www.techcitystars.co

ABOUT TECH CITY STARS

Tech City Stars helps talented young people to start their careers through exciting apprenticeships with a focus on digital skills. Apprentices can choose from one of our three advanced apprenticeship pathways - Digital Marketing, IT Support & Networks and Web & Software Development. Once you’ve applied, we’ll work with you to understand which pathway is the best fit for your skills, personality and interests and then we’ll introduce you to employers looking for apprentices in that pathway.

CAREER KICKSTARTER

Every week, Tech City Stars puts on an awesome event where employers come to meet a group of young people who are full of #EEWAP and who are looking for apprenticeships. The event lasts a full day, and every candidate gets the opportunity to meet and impress a group of awesome businesspeople who are looking to hire apprentices. After the event, employers invite successful candidates to work trials in their offices, and if that goes well - hey presto - YOU’RE AN APPRENTICE!

Required skills

  • Active Directory
  • Communication Skills
  • Service Desk
  • Technical Support
  • 1st Line

Reference: 34860255

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