1st Line Support Analyst

Posted 19 March by Pure Resourcing Solutions
Easy Apply
£25,000 - £27,500 per annum
Ipswich , Suffolk
Permanent, full-time

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Posted by Pure Resourcing Solutions
1st Line Support Technician

As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.

This is a hybrid role with 3 days onsite work per week in Ipswich.

Key Responsibilities:
  • Provide first-line technical support via phone, email, and in-person
  • Log and track IT support tickets in service management system
  • Perform initial diagnosis and troubleshooting of hardware and software issues
  • Reset passwords and manage basic user access controls
  • Support desktop, laptop, and mobile device configurations
  • Escalate complex issues to second-line support teams
  • Maintain accurate documentation of support interactions
Requirements:
  • Experience in 1st Line IT Support within Microsoft environments
  • Familiarity with Office 365 and Active Directory
  • Understanding of hardware components and basic network troubleshooting
  • Excellent communication and customer service skills
  • CompTIA A+ or Microsoft certifications preferred
  • Strong problem-solving and analytical skills
If you're passionate about technical support and enjoy solving IT challenges, apply today!

Reference: 54437324

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