1st Line Support Analyst

Posted 1 week ago by Elevation Recruitment Group
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Elevation Recruitment Group are pleased to be working with a leading Tech business as they look to hire 2 x 1st Line Support Analysts to join their existing support team.

With head office in Hull, my client are committed to offering hybrid or potentially fully remote working for the right individuals!

As 1st Line Support Engineer, you will be experienced in remote service desk support as well as being enthusiastic and motivated to help customer resolve their IT issues. This is an exciting and true development opportunity for the right candidate, supporting over 3500 clients in the effective handling of circa. 2800 tickets per month over the phone, via email and Live chat.

Key duties and responsibilities will include:

*Handle inbound and make outbound technical calls to follow up on reported issue and technical incidents within agreed SLA's
*Hold responsibility for support requests, taking accountability and ownership from start to finish
*Where necessary escalate issues to 2nd line support, ensuring a thorough hand over is given in order to resolve any issues as efficiently as possible

We are keen to speak with candidate with the following skills and experience:

*Demonstrable experience of working in a B2B technical support role
*Previous experience working on a busy service desk
*Microsoft 365 admin experience essential
*Excellent communication skills and a great telephone manner
*Confident in their approach
*A true passion for IT
*Ability to work under pressure

Required skills

  • 1st Line Support
  • First Line Support
  • Helpdesk Analyst
  • Hull/Hybrid

Reference: 44365483

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