1st Line Support Analyst

Posted 4 days ago by Ignite Digital Talent
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Service Desk Analyst/ 1st Line Support Analyst



A global and exciting brand is looking for a skilled Service Desk Analyst to provide technical first line support to clients during incidents and to diagnose software application issues. **


  • A track record of delivering success in a similar role within an IT or professional services background.
  • In-depth knowledge of Windows operating systems.
  • Experience with Incident, Problem, and Change Management from an operational perspective.
  • Experience working within an ITIL environment.

Knowledge and experience in the following would be advantageous:

  • Active Directory
  • Citrix
  • Exchange
  • Server 2010-2016
  • Group Policy
  • Office365
  • VMware / Hyper V
  • ITIL Foundation
  • Experience working within the MSP sector

Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status or family circumstances.

Required skills

  • Active Directory
  • Citrix
  • Exchange
  • Windows
  • Group Policy
  • VMWare
  • HyperV

Reference: 39954282

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