1st Line Support Analyst

Posted 17 April by Talentspa
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1st Line Support Analyst

Location: Cannock

Salary: £18,000 - £20,000

Working hours: 9.00am – 5.30pm Monday to Friday with Saturdays on a Rota basis.

Our client has grown for the last 20+ years they are looking for a determined, ambitious individual with a resourceful can-do attitude to join their support team in a 1st line support capacity.  

Due to their continued growth there is also a great opportunity to progress your career - This means they are is looking for people who want careers not just jobs.

Our client is looking for someone who has had experience within 1st line IT/software support, helpdesk support, remote support or as an IT support analyst.

Duties of the 1st Line Support Analyst:

  • Answering the incoming support telephone line
  • Logging, investigating and diagnosis of incidents
  • Monitoring support calls to ensure timely resolution
  • Creating support documentation
  • Identifying priority calls, and escalating appropriately

On offer is an attractive salary of £18,000 – £20,000 + company profit bonus scheme as well as realistic prospects to progress your career.

Reference: 37778444

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