1st Line Support Analyst

Posted 18 January by Boston Hale
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1st Line support, not-for-profit, Windows 10, Office 365

My client, a well-established not-for-profit organisation, are looking for a 1st line support analyst on an interim basis whilst they recruit for the permanent position.

The focus of this role:

  • To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
  • To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site
  • Prioritising and managing workload effectively, managing several open incidents/problems and mini projects simultaneously
  • Supporting and maintaining MS Server/Desktops
  • Providing assistance as required to the IT Manager & Senior Infrastructure engineer

If you are available and are looking to gain experience in a supportive and friendly environment the please apply with your CV!

1st Line support, not-for-profit, Windows 10, Office 365

Reference: 37073969

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