1st Line Support Analyst

Posted 19 September by Clearwater People Solutions Ltd
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Our client, a fantastic company based in Crawley, West Sussex is currently recruiting for a 1st Line Support Analyst to join them on a permanent basis.

The ideal candidate will provide a 1st class IT support service to end users within the company. You will work to a 1st line support level engaging with and helping end users with a variety of support desk issues and escalating this in a timely and effective matter to 2nd / 3rd line engineers where appropriate.

Key responsibilities:

  • Proved 1st line support to business end users
  • To be first point of call for end users on all incidents and IT issues
  • Log calls and escalate incidents efficiently to 2nd and 3rd line support teams if you cannot resolve the issue
  • Participate in PC builds and office / desk moves
  • Support in the downloading of all software onto PC’s and Laptops
  • Setting up new user accounts on Active Directory and Office 365
  • Set up new users and Hunt Groups on the companies telephony system
  • Support Windows systems and software
  • To adhere to all ICT policies and procedures and to ensure all security and confidentiality measures are followed

Key Skills and experience:

  • IT administration or 1st line support experience is essential
  • Windows and Office software, hardware and application experience
  • Active Directory knowledge
  • Basic understanding of Office 365
  • Any experience or knowledge of Telephony systems is highly advantageous
  • The ability to work in a fast-paced environment
  • Fantastic communication skills both written and verbal

For more information, please contact Georgia Harris at Clearwater People Solutions or apply as directed.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.

Keywords: IT Support / Helpdesk / 1st Line Support / IT Administration / IT Administrator / Helpdesk Administrator / Service Desk / IT Analyst / Technical Support / Crawley / Gatwick / Horley / Horsham / East Grinstead / Redhill / Reigate / West Sussex / Surrey

Reference: 36150191

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