1st Line Support Analyst

Posted 8 August by Hays Specialist Recruitment Limited Easy Apply

1st Line Support | Up To £120 a Day | Based In Chelmsford | 3 Month Contract With a View To Go Permanent

Your new role
As an experienced Service Desk Analyst you will be responsible for working in a service desk environment working within the IT department to manage requests and incidents for a large user base. It will be key that you have a strong customer focused background with solid experience of working in a busy service desk environment. In this role you will be responsible for making sure workload is managed and tickets maintained through the ticketing system they currently use to ensure you keep to agreed targets.

What you'll need to succeed

  • Experience of working within a Service desk or 1st Line role previously
  • Experience using and supporting Microsoft Office products including Active Directory
  • Experience of providing technical support over the telephone, desk side and using remote tools

What you'll get in return
In return you will receive a daily rate of up to £120 a day and all the right tools to succeed in the role.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 35831446

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