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1st Line Support Analyst - Law Firm (12 Month Fixed-Term)

Posted 7 March by Latcom Plc Ended

Job Role

  • Providing first point of contact as a 1st line Helpdesk operative
  • Occasional visits to users at their workstations
  • Recording all calls and actions taken on Service Desk
  • Taking ownership and responsibility for calls logged
  • Highlighting trends and flagging issues with the Services Manager
  • Assisting with ad hoc projects, as required


  • Previous experience working in a legal firm or professional services environment
  • Good Windows 7, Office 2010 & Active Directory knowledge
  • Legal Applications - Worksite/Filesite, Bighand, Elite, Aderant, Workshare & InterAction

Reference: 34385033

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