1st Line Service Desk Engineer

Posted 30 March by Deerfoot IT Resources Ltd
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1st Line Service Desk Engineer
Location: Totton / Southampton
Permanent / Full Time
Salary: £19k-£22k base

Our client provides managed IT services to all businesses across UK. An urgent position has come up for a 1st Line Service Desk Engineer for starting ASAP.

A 1st Line Service Desk Engineer is responsible for providing technical and service support.

Your function will include responsibility for managing and maintaining customer's services in line with agreed Service Level Agreements.

A 1st Line Service Desk Engineer will provide both reactive and proactive customer support. You will be providing responses and first-time-fixes on any Incident tickets raised and be focused on resolving Request tickets within the resolve SLA.

This is a full-time position based in Totton, Southampton and although currently normal office working hours are adopted this role may be subject to shift patterns therefore flexibility in working hours is essential.

The post holder is responsible for their own health and safety.
Qualifications, Experience, Knowledge and Skills

We are interested in speaking to candidates with a good combination of the following:

1.Minimum of 6 months' work experience in a 1st line technical role
2.Experienced working in a high availability environment, working on live systems where reliability, uptime and meeting SLA's are crucial
3.Proven customer-centric IT service Delivery experience
4.Strong Microsoft Office suite skills essential
5.Advanced problem-solving ability and troubleshooting
6.Excellent organisational skills and time management practices, working well in a team environment
7.Able to communicate clearly and concisely to all levels
8.Good knowledge of IT concepts and architectures
9.Excellent customer service skills for both internal and external customers
10.Grounded IT experience with a high general technical competence and a good breadth of knowledge
11.Experience in handling customer complaints
12.Be able to analyse issues, investigate, identify causes and implement robust resolutions
13.Taking ownership of issues from reporting through to resolution
14.Proven ability and desire to improve methods of working
15.Extensive experience supporting and administrating M365 / O365 cloud services

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 20th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). We never send your CV without your email authorisation.

Deerfoot is acting as an Employment Business in relation to this vacancy.

Required skills

  • 1st line support
  • service desk support
  • itsupport

Reference: 42368498

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