Salary £16,500 - £19,000 depending on experience
*Working for a leading professional service organisation in Birmingham. Due to growth within their IT team they are looking to recruit two 1st Line IT Support Analysts on a Permanent basis to be based in their Central Birmingham Offices
*Established business, fantastic reputation within their sector
*Modern and airy offices, professional and friendly team atmosphere both within IT and the wider business
*Supportive management structure in place to help you make the most of your career with them
About the 1st Line IT Support Analyst Role:
*You'll be the 1st point of contact for users requiring IT technical support within the business and in some cases clients / external users. This support will be a mix of phone, email and also face to face / in person support.
*Logging support requests, providing 1st line resolution when appropriate or escalating as required. Keeping users up to date with their issues through out the process
*Supporting the Team Leader and IT Manager with administration within the team and department
*Providing training to new starters within the wider business and also refresher training in relation to technology used within the business
*Installing software to PC's and Laptops etc
*Ensuring all new starts IT equipment is ready and working before they start
*Providing support with telephony and mobile systems within the business
*Manage regular equipment inventories
About you as the 1st Line IT Support Analyst:
*You'll have gained previous experience of working within a 1st line IT Support role, helping users to troubleshoot issues with software and hardware
*Confident discussing technical matters with colleagues who may not be particularly technical, using appropriate language to assist them in a friendly and professional manner with out resorting to technical jargon
*Have a good all round knowledge of Windows packages, MS Office, mobile phone and telephony systems
*Having previous experience of working with Active Directory and or Microsoft Exchange would be useful
*Organised and able to manage your own time effectively, able to manage your work load effectively in order of importance to the business
*Looking for a long term opportunity to develop a career in IT with a leading professional service business
Benefits / Package
*Salary depending on experience £16,500 - £19,000
*25 Days holidays + bank holidays
*Attractive company contributory pension scheme
*On going training and development within the business
*Additional company benefits scheme
Key Search Words: 1st Line IT Support, Help desk, Service Desk, Customer Support, User Support, Infrastructure, IT Support
Please note you will receive an automated response advising you that we have received your CV.
Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.Report this job