1ST LINE IT HELPDESK AGENT - German speaker - Work From Home opportunities

Posted 8 March by West UC Ltd


Location: Gloucester or Croydon - working from home or office based

(you must be able and willing to attend our Croydon or Gloucester sites for full training).

The digital era is upon us and it's all about communication, so let's talk! It’s an exciting time here at West UC Limited as we evolve our products and services to consistently provide our customers with a first class service. Our World leading communication solutions transform our customers ability to interact, from any place, any time.

However, we wouldn't be anywhere without our employees; a they use their technical and creative expertise to guide our customers through the innovative world of virtual technology.


As a Helpdesk Agent you will work as part of the multi-lingual, European Helpdesk team to provide first class customer service. You will work with customers to resolve technical issues and trouble-shoot internet based products.

We want to delight our customers with the service they receive each and every time, so accuracy, professionalism and positivity are all vital in seeing issues through to resolution within the dedicated SLAs!


  • GCSE or equivalent in maths

  • Technical qualification or equivalent work experience

  • IT Literate - competent MS Office user

  • Strong analytical skills - ability to define problems, collect data and draw valid conclusions

  • Excellent customer service skills - Business to Business experience desirable

  • Clear communication skills (Verbal and written)

  • Excellent interpersonal skills, including conflict resolution

  • Verbal and written fluency in German


Most of us use many VOIP based applications day in day out, but have a very little clue of what happens at the back-end for us to receive this seamless service and support around the clock.

If you want to be part of a fantastic work culture AND are hungry, curious and excited by IT and want to to dive into the world of conferencing platforms; learn and understand its architecture at high level, and support collaboration solutions that are used by some of the most distinguished organisations, then this role is the right place for you to start!

We also offer the opportunity to work from home offering you the flexibility and work life balance you need.


Being an important part of an innovative Global organisation may be reward enough for some, but we want to fully recognise you for your individual contribution. Every West employee is vital to our success which is why everyone is compensated with a competitive starting salary plus a fantastic benefits package including Pension, Life Assurance and Private Health cover.

West invests in developing its greatest asset - YOU. And in addition to a comprehensive programme of blended learning, we offer every employee access to an extensive on-demand training resource using the best of our technologies to deliver engaging content.


We are looking for top talent to join our growing team. Qualified candidates will be contacted by a member of our in-house Recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview). If you are a possible fit, you will be invited to meet with a few key individuals on-site in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you.

Apply now to join our successful team.

At West we don't just accept difference - we celebrate it, support it and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

Required skills

  • Customer Service
  • German
  • Helpdesk
  • Technical Support

Application questions

Do you Speak German fluently?
Do you have experience within Customer Service or technical support?

Reference: 34641102

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