1st Line Helpdesk Coordinator

Posted 15 March by James Wilcockson Associates Ltd (JWA) Easy Apply Ending soon

1st line Helpdesk Coordinator / Customer Service Advisor - £18k - £23k, Full Time Position, 20 Days Holiday + Bank Holidays

We are currently recruiting for a Customer Service Advisor / Helpdesk Coordinator to join our dynamic and driven team based in Leeds. Our client is a reputable company going through a period of growth, offering an excellent opportunity to gain experience in a fast-paced, rewarding, customer-driven organisation. This job is also offering a fantastic opportunity of fast track progression for the right people!

As the 1st line Helpdesk Coordinator / Customer Service Advisor, your job will involve:

  • Dealing with incoming calls and emails from customers and other departments

  • Dealing with 1st line queries

  • Take ownership for customer queries, dealing with them efficiently and professionally

  • Document queries according to process, categorizing urgent queries when necessary

  • Working effectively with internal departments to ensure customers receive an exceptional service

  • Monitoring and dealing with your own workload independently

  • Representing the company with a first-class standard service

  • Escalating calls to 2nd line technical team if required

  • General administration duties.

  • Excellent progression plan

The successful 1st line Helpdesk Coordinator / Customer Service Advisor will have:

  • Experience working in Customer Service focused job is an essential requirement

  • Superb communication skills both verbal and written.

  • Genuine interest in technical products and new technology is essential

  • Results orientated and focused

  • Experience working within a technical environment would be an advantage

  • Logical thinker

  • Ability to prioritise, particularly at busy periods

  • A team player, with an efficient and proactive approach

  • Smart appearance and professional attitude.

  • GCSE's Grade C or above in Maths & English

What are we offering?

  • Salary £18k - £23k

  • Excellent Working Environment

  • 20 Days Holiday + Bank Holidays

  • Shifts: 6am to 3pm, 8 to 5pm, 8am to 6pm, 1 hour lunch

1st line Helpdesk Coordinator / Customer Service Advisor, LS15 - Salary £18,000 - £23,000 Full Time Position, 20 Days Holiday + Bank Holidays

If you have not heard back within 10 working days please assume your application has been unsuccessful

In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency

Reference: 34691875

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