1st/2nd Line Support Technician

Posted 4 January by RNN Group

1st/2nd Line Support Technician

Full time (37hrs per week), permanent

Salary; £22,213 per annum

Location; Rotherham College, Rotherham (with travel if applicable)

Are you looking for an opportunity to kickstart your career?

This role is a key part of the IT Services team for the RNN Group, ensuring a high level of customer service in providing technical diagnosis and resolution to both staff and learners. 

With a varied range of hardware and software to meet the needs of all clients (learners and staff) this is a great opportunity to gain experience and skills across a wide range of industry recognised IT resources.

The RNN Group maintains several thousand user accounts operating in a multi-site environment linked by high-speed internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems.

Your main priority will be to resolve requests that customers raise via our Helpdesk system, ensuring a timely resolution in line with our service level agreements and ensuring clear communication with clients throughout the resolution process.

This role is varied and challenging. You will have the opportunity to be involved in significant change programmes, including the installation of a variety of software solutions and the deployment of various hardware devices.

You will need all the skills that you have developed in your career to date to resolve client requests and maintain The Group’s desktop infrastructure; including desktop PCs, laptops, Apple Macs and various mobile devices such as tablets. You will ensure that the equipment is performing to the highest possible levels and operates fault free through various resolution mechanisms and techniques.

Have you got what it takes to be successful?

You will have experience of supporting and configuring Microsoft Windows desktop operating systems and Microsoft Office products at various releases. You may also have experience with Apple iOS operating system too.

You will be an effective problem solver, able to diagnose a range of IT related issues first time, ensuring the end-user has the best possible experience.

You will need to be an excellent communicator, organiser and have good customer service skills.

You should have an IT related qualification, i.e. MCSA/MCSE and a level 2 literacy and numeracy.

Our excellent benefits and rewards package:

  • Access to local government pension
  • Up to 41 days annual leave per year
  • Access to our gyms, restaurants and salons
  • Staff health & wellbeing and benefits schemes including inhouse Occupational Health service
  • Full, part time and flexible working hours available in many roles
  • Parking available at all of our sites
  • Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications

Striving for Excellence!

RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too;

  • We are Inclusive,
  • We have Integrity,
  • We Deliver,
  • We are One Team.

We celebrate diversity and are proud to have been recognised as Investors in Diversity for our work on Equality, Diversity and Inclusion.  We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.

We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check.

Closing date: Monday 10th January at 12:00 Noon – if you are shortlisted for this post you will be contacted within a week of the closing date.

Reference: 45222249

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