1st/ 2nd Line Support Engineer

Posted 17 January by Franklin Bates
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1st/ 2nd Line Support Engineer / £25,000 - £32,000 / Winnersh, Reading

Franklin Bates is working with a highly reputable marketing and advertising company, who partner some of the best recognised brand names across the globe.

We are looking for a 1st / 2nd Support Engineer to join their organisation on a permanent basis as they continue to grow. This role will allow you to develop your skillset and grow as a team lead.

Working on with many operating systems with an emphasis Device Set-Up and Helpdesk/Desk Side support.


  • Install, maintain & support PC’s, laptops, PDAs, tablets, internal telephone system, printers and other peripherals
  • Work helpdesk issues, identifying potential Risks to Group systems
  • Trends / Common issues
  • Training Requirements
  • Operational & Procedural changes
  • Responsibility for 1st/2nd line queue, escalate & resolve issues within agreed SLAs
  • Will also work with 3rd Line to carry out line troubleshooting and Projects
  • Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue

This in a fabulous opportunity to work with an established organisation that pride themselves of delivering their clients the highest standard of service.

Exchange / Windows / Apple / Mac / Android / Server / Office 365 / Infrastructure / DHCP / Networking /Cabling / Desktop / Helpdesk / Support / Firewall / 1st Line / 2nd Line / 3rd Line / Laptops / Mobile / Tablets / VoIP / Advertising / Marketing

Reference: 39757387

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