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1st / 2nd Line Support Engineer

Posted 18 December 2017 by Understanding Recruitment Featured Ended

1st / 2nd Line Support Engineer

***This role operates a 24/7 shift rota, including weekends and nights, on a 4 on /3 off pattern***

We have an exciting opportunity for a 1st/2nd Line Support Engineer to join a pioneering data services, hosting, and storage market-leader based in Stevenage, Hertfordshire. The successful 1st/2nd Line Support Engineer will join a small team responsible for diagnosing and resolving issues in customer environments, whilst ensuring the customers receive a first-class service.

As the 1st/2nd Line Support Engineer, you will be monitoring network and core infrastructure on a 24-hour basis, fixing any issues that arise, answering telephone calls and working on all tickets raised by customers within set SLAs. The 1st/2nd Line Support Engineer will also work with other internal business units to resolve technical issues, escalating tasks to the relevant departments and advising the Team Leader of long-running problems.

Required skills for the Support Engineer:

  • Experience working with Windows, Active Directory and Exchange Servers.
  • Experience working with Linux Server (Apache).
  • Understanding of virtualization.
  • Excellent written and verbal communication.
  • Experience with Hyper-V and MSSQL is desirable.

***This role operates a 24/7 shift rota, including weekends and nights, on a 4 on /3 off pattern***

1st/2nd Line Support Engineer - Windows, Exchange Servers, Active Directory, Linux Server (Apache), Hyper-V and MSSQL.

Salary: £20,000 - £26,000 (depending on experience)

Location: Stevenage

If this role sounds of interest, please apply now for immediate consideration!
Understanding Recruitment is acting as an agency on behalf of this vacancy.

Required skills

  • linux
  • helpdesk
  • 1st line support
  • technical support
  • active directory
  • 2nd line support
  • exchange
  • server desk

Reference: 34051583

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