1st/2nd Line Support Analyst

Posted 6 March by We Are SSG Easy Apply

My client are a leading unique software company based in Cheadle. They have a new position for a confident Helpdesk Analyst. As a Support Analyst you will be providing 1st point of contact support for their UK customers, by email, telephone and via their ITSM Web Portal. Working in a team of 1st and 2nd Line Support Analysts, supporting a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications.

Your skills & knowledge

  • Knowledge of ITSM best practice (ie ITIL) desirable but not essential
  • Excellent communication skills, both verbally and written
  • Able to work under pressure in sometimes sensitive situations
  • A strong team player with a can do attitude
  • Able to take ownership of incidents and see through to resolution
  • Excellent Customer Service skills with a passion for service
  • Good understanding of Windows XP/7
  • PC hardware knowledge including fault diagnosis
  • Previous experience of using remote access tools
  • Telephony experience including systems and integration
  • Networking experience and virtual private networks
  • Commercial awareness

Salary £19-22k

If interested please send word doc CV asap.

Required skills

  • Active Directory
  • Bespoke
  • 1st Line
  • TCP/IP

Reference: 34621427

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